start planning for an all new banking experience
A new, more intuitive digital banking experience is on the way! We are launching a brand new online and mobile banking system this fall. To ensure a smooth transition to this upgraded finance management tool, take a moment to complete a few simple tasks in your current online banking profile.
- Update your contact details (email, phone number, address)
- Make sure you know your login credentials – If you don’t, give us a call and we can help you get things up to date.
- Schedule your payments ahead of time – During our upgrade there will be a brief window of downtime for initiating new payments, so schedule your monthly payments to automatically come out.
As we work on the new system, be on the lookout for updates and information in your email and on our Facebook page!
important items about the update
- Any recurring internal transfers you currently have set up will carry over as is. Once the new system is live, if you want to make edits to them, you will need to set up the transfer again and delete the old one.
- External transfers (transfers to or from your accounts at other banks) and history will not be transferred. You will need to print or save a copy of your history for their records before the upgrade so you can set these up again in the new system.
- Mobile push Alerts will not transfer. You need to make note of your current alerts before the upgrade. Alerts will need to be set up again within the new system.
- Any card controls that you currently have set up via “Cards” within our Mobile Banking app will not be transferred. Card controls will need set up again in our new Mobile Banking app or in Online Banking.
ready for what’s new?
The new mobile banking app
Our mobile banking app is also getting an update! Once the new system is live this fall, you can access the Perennial Bank mobile banking app in two ways:
1. Through Our Current Mobile Banking App
When you open our current app on or after the launch date, you will be redirected to download the new app. Once downloaded, login with your existing User ID and Password, then delete the old app.
2. Direct Download
Search for “Perennial Bank” in your device’s app store and download the new app. Login with your existing User ID and Password, as noted above. Once you’ve downloaded the new app, please delete the old one.
NOTE: If you previously used biometrics to log in, you will need to reestablish this feature within the new app.